Joann Fabrics and Crafts is alerting customers to fraudulent websites amid its recent bankruptcy filing and the impending closure of all its stores. The company emphasizes that online shopping is no longer available and urges customers to shop exclusively in-store to avoid scams.
The retailer’s official website, Joann.com, remains operational for browsing the product catalog and locating nearby stores, but it has suspended online transactions during the liquidation process. Joann cautions shoppers to be vigilant against fake websites offering steep discounts, as these are not affiliated with the company.
The Better Business Bureau (BBB) has also issued warnings about scammers exploiting Joann’s bankruptcy by creating fraudulent websites that mimic the official site. These sites often promote significant discounts to lure unsuspecting customers into making purchases that never materialize.
Background on Joann’s Bankruptcy and Store Closures
Joann Fabrics filed for Chapter 11 bankruptcy protection on January 15, 2025, marking its second filing within a year due to declining sales and mounting debt. Initially, the company announced plans to close 500 of its 800 stores. However, after failing to secure a buyer to keep remaining locations open, Joann decided to liquidate all its stores, resulting in the loss of approximately 19,000 jobs.
Liquidation sales are currently underway at all Joann locations, with gift cards accepted through February 28. Customers are advised that returns are no longer being processed during this period.
Customer Reactions and Gift Card Policies
The cessation of gift card acceptance as of February 28 has sparked frustration among customers, many of whom feel they are owed products in exchange for their unused balances. Social media platforms have seen a surge in complaints, with users describing the practice as “wrong” and “disgusting.”
Protective Measures for Consumers
To safeguard against scams, customers are encouraged to:
- Verify the authenticity of websites before making purchases.
- Be cautious of deals that appear too good to be true.
- Shop exclusively in-store at official Joann locations during the liquidation period.
By remaining vigilant, consumers can protect themselves from fraudulent schemes during this transitional phase for Joann Fabrics.
Sources:
- Joann warns of fake websites, urges customers to shop in-store only
- Joann is closing all of its remaining stores and going out of business
- Joann Fabrics Customers Upset Because Stores Stopped Taking Gift Cards Before Closures
- Crafts retailer Joann going out of business; 19,000 jobs lost
- Scammers exploit Joann Fabrics bankruptcy with fake websites offering steep discounts
